The return request must be completed within 7 days of the date of shipment with the original sales receipt and return merchandise form. Make sure the goods are in good condition (new/not worn), including all original labels and packaging. We reserve the right to refuse the return of goods that do not meet the Gigicity return policy. The original shipping and shipping costs at the time of return are not refundable. Once the item has been received and inspected, we will issue a refund and send an email to the provided email address informing you of the return status. Returns will be processed within 10 business days. Request up to two billing cycles to display a return on your credit card statement. If the returned item does not have a return authorization form, we will not refund your fee.